Friends and Family Test

Nurse was very good, professional, kind & explained things very well
Posted on: 30/12/2022

My GP is caring, attentive, understanding, dedicated, devoted and provides high quality, and high standard personal service to me.
Posted on: 30/12/2022

Helpful assistance today from the team. Thanks a lot
Posted on: 30/12/2022

We had to wait as the doctor was running late . At no time during our appointment did we feel rushed or not listened too. The doctor was patient and ga@nd gave us detailed information on the symptoms we experienced. Time is the most important gift you can get from someone @eone
Posted on: 30/12/2022

The doctors are kind and listen to my concerns
Posted on: 30/12/2022

The Doctor was thorough and gave some helpful advice
Posted on: 30/12/2022

My request was met, very polite to me.
Posted on: 30/12/2022

Nurse Florence is very nice and I only had to wait for 10 minutes
Posted on: 30/12/2022

The nurse cared about me alot
Posted on: 30/12/2022

I was told my appointment this morning was supposed to be I'm person at the clinic. However when I booked it, I was told it was going to be a phone consu@consultation, so I haven't been able to speak to a doctor @ctor
Posted on: 30/12/2022

It's good to say the service is nice
Posted on: 30/12/2022

Very good service from Doctors & Receptionists
Posted on: 30/12/2022

I through your guys asking to rate the experience I have in the clinck
Posted on: 30/12/2022

Service was prompt and efficient. I had a blood form already printed out for my collection and my appointment with the nurse was right on time.
Posted on: 30/12/2022

The way I was talked to was so good
Posted on: 30/12/2022

I was very pleased with nurse and doctors services
Posted on: 30/12/2022

I have only experienced the phone conversatinon after an appointment on monday i hope there will be improvment
Posted on: 30/12/2022

Did not have to wait long with my app
Posted on: 30/12/2022

Got seen on time and the GP was professional and polite
Posted on: 30/12/2022

Was given wrong prescription even though I emailed in what medication I need. Also booked a telephone consultation and blood result cap and haven't rece@ received either@ither
Posted on: 30/12/2022

The receptionist wouldn't let me know with my mobility scooter and kept pointing to a sign.Once I finally was let in she tells me that everyone needs t@eds to show a blue badge - you don't need a blue badge for a mobility scooter!Also she claims that this is a new policy to which no one has been informed so@ed so you can't throw hand signals through a window for anyone to understand! Again! You don't need a blue badge for a mobility scooter! And the wait time@ time was ridiculous! Over an hour and it's not the first time either! @her!
Posted on: 30/12/2022

The doctor was quite short with me. He didn't realise seem to want me to give my symptoms or to understand the importance of the letter I was requesting @ting from him. @him.
Posted on: 30/12/2022

A doctor was supposed to call me from 9 am to 2 pm I still haven't received a call and don't know if I will
Posted on: 30/12/2022

2 week wait for a routine phone call. When given that appointment it is a slot time of 9-2....then you get the call at 3.45.
Posted on: 30/12/2022

I was wanting for 1hour my son so upset and sick.
Posted on: 30/12/2022

Cos time i saw the doctor my problem had gone away
Posted on: 30/12/2022

Posted on: 30/12/2022

Very professional Good customer service was able to get appointment fir my daughter straight away
Posted on: 30/12/2022

No waiting for me today, in fact I got called early, the gp is thorough, and there was no rushing, a very good appointment
Posted on: 30/12/2022

Excellent communication, patient care, a n excellent demonstration of the 6 c's from front desk, and the doctors.
Posted on: 30/12/2022

Dr Mason is amazing
Posted on: 30/12/2022

The Doctor was very attentive to my needs and family
Posted on: 30/12/2022

The service has always been very good to me
Posted on: 30/12/2022

The nurse was amazing
Posted on: 30/12/2022

Every Dr I see handles my cases with extreme care and consideration
Posted on: 30/09/2022

Great experience! Helpful doctor that took the time to chat and sorted out all my prescriptions promptly
Posted on: 30/09/2022

Dr doesn't take into account all the facts presented and has preconceived notions of issues discussed therefore not providing independent / unbiased
Posted on: 30/09/2022

Sometimes you make things more diffit than it needs to be
Posted on: 30/09/2022

I waited 10 mins whilst Receptionist was on another call to make a further appointment
Posted on: 30/09/2022

Receptionist are obstructive when on occasions they do not need to be.
Posted on: 30/09/2022

When ever I go they see me on time
Posted on: 30/09/2022

Because it was all very efficient and fast
Posted on: 30/09/2022

My doctor is very good, understanding and listen well.
Posted on: 30/09/2022

Meeting my GP in person was reassuring after 2 years of covid restrictions
Posted on: 30/09/2022

The doctor was very welcoming and warm. She listen and understood. The doctor gav good advice and made me feel at ease
Posted on: 30/09/2022

Kind and friendly staff
Posted on: 30/09/2022

The doctor was friendly and very helpful
Posted on: 30/09/2022

Was able to have a proper conversation with the Dr.
Posted on: 30/09/2022

I saw Dr Hunter he asked me relevant questions put me at ease and ud understood my concerns so was very happy with the appointment ? ?
Posted on: 30/09/2022

Because I had an appointment with the same GP that myself and my family have been seeing for over 20 years
Posted on: 30/09/2022

Excellent all round care, listening and willingness of all staff to go all out to deliver excellent service.
Posted on: 30/09/2022

Listened to me didn't rush & explained all that was going to be done
Posted on: 30/09/2022

Service was well on point and the doctor was nivmce and friendly.
Posted on: 30/09/2022

I have a good doctor
Posted on: 30/09/2022

My doctor was very polite and listened to what I needed to say and came away from the surgery feeling relaxed
Posted on: 30/09/2022

He was so kind and helpful to explain about the problem..He is so patient and good to handle th case.....
Posted on: 31/08/2022

My appointment went well and was very pleased
Posted on: 31/08/2022

Do not have to wait long. The nurse was patience and mice. She explained things to me
Posted on: 31/08/2022

Quick appointment and good asthma review
Posted on: 31/08/2022

The Receptionist was so friendly and patient and was able to answer all of my questions. The nurse was also very informative and kind.
Posted on: 31/08/2022

Yes, my Gp is a very attended listener and he try is very best to help me with my disabled, can reply on him.
Posted on: 31/08/2022

Nurse was professional Receptionists were efficient and friendly
Posted on: 31/08/2022

She listened to me and attended to me very well and very patient.
Posted on: 31/08/2022

Because I got a very good service. And all my questions were answered.
Posted on: 31/08/2022

I found Dr Hunte attentive when listening to my concerns and he was able to provide me reassurance when I needed it
Posted on: 31/08/2022

Very kind staff, informative too
Posted on: 31/08/2022

Well attended to.
Posted on: 31/08/2022

Jacqueline provided perfect assistance
Posted on: 31/08/2022

The Practice Nurse was professional and caring
Posted on: 31/08/2022

The lady was polite and explain things to
Posted on: 31/08/2022

Given the circumstances regarding CO COVID etc and how the practice had to adjust as a result. Keira at re reception is absolutely brilliant and kind. Nurse Florence was lovelvel
Posted on: 31/08/2022

Professional and very high experience/ easy communication/very respectfully and helpful
Posted on: 31/08/2022

Bcos my GP attend to me very well as usual
Posted on: 31/08/2022

I was seen promptly, Doctor was excellent.
Posted on: 31/08/2022

Every thing went very well and I am very happy with the service I got
Posted on: 31/08/2022

Good service
Posted on: 31/08/2022

The response time have been extremely quick. Booking appointment or getting in touch with the GP are very convenient and hassle-free. Doctors and nurses @rses are very patience. @nce
Posted on: 31/08/2022

I checked in easily and was seen 10 min after my scheduled appointment
Posted on: 31/08/2022

Because they care irrespective of the delay we get sometimes , I still think they are good and that's why am still there..
Posted on: 31/08/2022

Waiting room empty, but the nurse was still late
Posted on: 31/08/2022

Poor communication Long waiting time
Posted on: 31/08/2022

Because I've had serval failed attempts to rebook and ultrasound to which every attempt that I have tried to get a new Refferl it hasn't been processed
Posted on: 31/08/2022

Needed to take medication last year for three months, ending end of December. Got a call last week from your practice to renew my subscription. Said I wa@ I was not taking it anymore. Was told that I should have continued. That you received a letter from Kings to renew, that I should have continued. This got me@ot me worried because at Kings I was told otherwise. As I was sure I was correct I said I did not want to take the medication. Was told that that was up to th@to the pharmacist to decide. I then got a text with a phone appointment. Got another text with the same date but this time asking to come to the practice. I g@. I got a call at the specific time and argued with the pharmacist who kept insisting I should have continued with the medication. I asked them what the date @date of the letter from Kings was. It took her a while going through my file looking up any correspondence. Finally she found it and it said I should only tak@y take the medication for three months. So I was made to worry for nothing. Also, why contact me on July if the prescription ended in December the previous ye@us year? Should not some sort of check up happened in January at the latest. Especially since I had two blood transfusions and a PE? To me this comes across a@oss as lack of interest in your patients and lack of organisation. @ion.
Posted on: 31/08/2022